Shipping & Delivery Policy
Processing & Shipping
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Orders require 1–2 business days to prepare within Beirut
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2–3 business days for areas outside Beirut
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Average delivery time: 3 days
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Delays may occur due to weather, holidays, road conditions, or courier issues
Delivery Fees
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$4 — Standard delivery across Lebanon
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$6 — Express delivery (24 hours) outside Beirut
Delivery Schedule
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Monday–Saturday, 8:00 AM – 5:00 PM
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Our driver or shipping courier will contact you before arrival for address confirmation
Same-Day Delivery
- Mon–Fri:
- Orders before 4:30 PM (UTC+3) → delivered same day
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Orders after 4:30 PM → next business day
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Saturday:
- Orders before 12:30 PM → same day
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Orders after 12:30 PM → next business day
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Sunday: All orders delivered next business day
Special Delivery Requests
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Add your specific date in the Instructions box at checkout
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We will confirm availability
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WhatsApp support available for assistance
Order Changes & Cancellations
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Orders cannot be cancelled or refunded once placed (due to fast production and personalization)
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Address changes accepted within 24 hours — contact us on WhatsApp
Damaged Items
- Orders before 4:30 PM (UTC+3) → delivered same day
- Orders after 4:30 PM → next business day
- Orders before 12:30 PM → same day
- Orders after 12:30 PM → next business day
If your order arrives damaged or melted, please contact us within 24 hours with:
- Clear photos of the items
- Photo of the outer packaging & delivery label
We will review and take the necessary action.
Chocolate Handling
- During warm weather, store chocolate in a cool, dry place immediately after delivery
- Once delivered to the provided address, we are not responsible for melting or damage caused by heat or improper storage